This Site is owned and operated by Napech 5 Ltd whose registered office is at 17 C Kallipoleos Ave.,  Nicosia 1055 , Cyprus and whose company registration number is ΗΕ323725 and registered VAT number is CY10323725H. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.


Important Liability Statement

The information available on or through this Site, and the Services supplied via or in connection with this Site, (including the editorial material provided by Refan Stores, Napech 5 Ltd. experts), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and our Company Napech 5 Ltd accepts no responsibility or liability.


Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.


We endeavor to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take of loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.


Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.


Date of last update:  19th November 2020


All provisions set out in these terms and conditions which seek to limit or exclude our liability are at all times subject to your statutory rights (further details in respect of which are set out in clause 4.5).


  1. Definitions


In these terms and conditions, the following definitions apply:


“Napech 5 Ltd, means Napech 5 Ltd, whose registered office is at 17 C Kallipoleos Ave.,  Nicosia 1055 , Cyprus  Cyprus, and whose company number in the register HE323725 and registered VAT number is HE10323725H and ‘we’, ‘us’, ‘our’ shall mean Refan Stores Napech 5 Ltd:

“Dispatch Confirmation” the email we send you confirming your order (at which point the contract between us will be formed);



“Materials” defined in clause 2.2;


“Products” means any products offered for sale on the Site;


“Services” means any information and services ordered and/or provided by Refan Stores Napech 5 Ltd  through or via the Site. For the avoidance of doubt, any electronic information supplied to you by Refan Stores Napech 5 Ltd will constitute part of the “Service” not a Product and cancellation rights will apply accordingly;


“Site” means the web site at the URL www.refancyprus.com or WAP site or replacement site(s) from time to time;


“Submission” means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.



  1. Use of this Site generally


2.1 The client may use the Site for personal and lawful use and in accordance with these terms and is not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.


2.2 The intellectual property rights in all materials on the Site and supplied as part of the Products or Services (“Materials”) are owned by Refan Stores Napech 5 Ltd or its third party licensors. Except to the extent expressly set out in these terms and conditions, it is not permissible to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.


2.3 Should the client make a Submission to us, this constitutes an agreement to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Refan Stores Napech 5 Ltd. deems it necessary or desirable to do so for whatever reason.


2.4 The client acknowledges that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that Refan Stores Napech 5 Ltd. may, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.


2.5 The client warrants and represents that he owns or is licensed to use any and all the intellectual property rights in any Submissions made to the Website.


2.6 The client acknowledges that he will not be able to edit or delete any Submission after submission.


2.7 Any user who feels that any Submission made by other users is objectionable is encouraged to contact us at info@refancyprus.com. We will review the relevant Submission as soon as is practicable and will take such action as is deemed necessary, if any.


2.8 The Client must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Refan Stores Napech 5 Ltd. or any third party.


2.9 Refan Stores Napech 5 Ltd. accepts no obligation to monitor the use of the Site. However, Refan Stores Napech 5 Ltd. reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Refan Stores Napech 5 Ltd. will also in its absolute discretion fully cooperate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.


2.10 Refan Stores Napech 5 Ltd. may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most recent update version of the Site.


  1. Your personal information


3.1 Use of your personal information is governed by Refan Stores Napech 5 Ltd.’s Privacy Policy, which forms part of these terms and conditions. In the event that Refan Stores Napech 5 Ltd. undergoes reorganisation or is sold to a third party, you agree that any personal information Refan Stores Napech 5 Ltd. holds about you may be transferred to that reorganised entity or third party and used in accordance with the Privacy Policy.


The Privacy Policy and the Terms and Conditions have been updated today………based on The General Data Protection Regulation (EU) 2016/679, which shall apply from 25 May 2018.


  1. Liability


4.1 Your attention is drawn  to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, Refan Stores Napech 5 Ltd. does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.


4.2 The Site includes links to external sites and co-branded pages. Refan Stores Napech 5 Ltd. has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. Refan Stores Napech 5 Ltd. does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.


4.3 Subject to the important liability statement, Refan Stores Napech 5 Ltd. is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.


4.4 The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure that others who use the Products do so accordingly. Subject to the important liability statement, we will not be legally responsible to you if any of these terms are not observed.


4.5 Refan Stores Napech 5 Ltd. does not seek to exclude or limit liability for:


  • death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors;


  • fraud or fraudulent misrepresentation;


  • breach of any obligation and/or liability imposed on Refan by any National law or regulation of Cyprus and/or any EU Directive or Regulation.



And all exclusions or limitations of the liability of Refan Stores Napech 5 Ltd. which are set out in these terms and conditions shall at all times be subject to the provisions of this clause 4.5.


  1. Password


5.1 As part of the Services offered via this Site, the user will create his/her password which can be   used to access certain areas of the Site and provide fast checkout. You will use the password only for such access and not for any other purpose.  You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.

A client can also buy products and check out without becoming a member.



5.2 In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify Refan Stores Napech 5 Ltd. of such failure or error.


5.3 Refan Stores Napech 5 Ltd. reserves the right to change your password and user name at any time in its sole discretion and you agree to notify Refan Stores Napech 5 Ltd. promptly of any changes to your registration details.


  1. Suspension and termination of Service


6.1 Refan Stores Napech 5 Ltd. may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.


6.2 Refan Stores Napech 5 Ltd. may terminate the Service and cease to send you Products immediately in the event of breach of any of these terms and conditions or if you are overdue in or do not pay any sums due to Refan Stores Napech 5 Ltd..


  1. Eligibility to purchase Products


7.1 Refan Stores Napech 5 Ltd does not sell Products to children under the age of 18 on this Site although it may sell Products suitable for children to adults. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 18 years of age or older.


7.2 In order to purchase Products, you must submit a valid Visa or Mastercard credit or debit card, or valid PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All credit/debit card holders and Paypal users are subject to validation checks and authorisation by the card issuer or payment provider. Refan Stores Napech 5 Ltd is not responsible in the event that your payment card provider refuses to authorise payments.



  1. Ordering Products


8.1 If you select the option to allow us to store your card details we will do so using the SIX Token System. The Token System is a safe way for us to keep card details without actually storing them. SIX store and convert your sensitive payment information into a secure token or “alias”. This token is then used by us to process future transactions as and when required, without asking for your card details each time.


8.2 It is your responsibility to inform us of any change of address or other relevant details such as payment card details.


  1. Contract Formation


9.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Refan Stores Napech 5 Ltd to buy a Product via the Site (and Refan Stores Napech 5 Ltd reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance of your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.


  1. Pricing, availability and dispatch information of Products


10.1 Information displayed on the Site as to pricing and availability is subject to change by Refan Stores Napech 5 Ltd. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.


10.2 While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by email, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery in extreme circumstances.


10.3 In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product’s actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT.


10.4 Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order.


  1. Warranties


11.1 Refan Stores Napech 5 Ltd warrants that the Services will be supplied with reasonable skill and care.


12 Statutory rights and refunds


12.1 We amend these terms and conditions from time to time. Please look at the top of this page to see when these terms and conditions were last updated. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us. If we have to revise these terms and conditions and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. By browsing the Site you are accepting that you are bound by the current terms and conditions which relate to your use of the Site. You should check these each time you revisit the Site.


12.2 These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.


12.3 If any provision of these terms and conditions is found to be unenforceable, this shall not affect the validity of any other provision.


12.4 Refan Stores Napech 5 Ltd may delay enforcing its rights under these terms and conditions without losing them.


12.5 You agree that Refan Stores Napech 5 Ltd. may subcontract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations without giving you notice.


12.6 These terms and conditions shall be governed and interpreted in accordance with Cyprus law, and you consent to the non-exclusive jurisdiction of the Cyprus courts.


12.7 If you have any enquiries or complaints (about the Service or someone else’s use of the Site) then please address them to Refan Stores Napech 5 Ltd  info@refanyprus.com.


  1. Competitions & Promotions


13.1 Promotions

Promotional offers are valid when used online at www.refancyprus.com. and will allow money off when you order from Refan Stores Napech 5 Ltd. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions are often unique and cannot be used in conjunction with other offers. Offers may be limited to one use per customer.


In the event of a return of goods purchased using a promotional code, refunds will be credited for the original amount paid and to the original method of payment. Promotional codes do not apply towards any delivery charges; the promotional code is not applied to any delivery services available online. Refan Stores Napech 5 Ltd reserves the right to amend the terms and conditions of this promotion at any time and to take the appropriate action including cancellation of the code.


13.2 General

  1. By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.
  2. To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.

iii. Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.

  1. These Terms and Conditions shall be governed by and construed in accordance with Cyprus law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Cyprus Courts.


  1. Gift Voucher Terms & Conditions


14.1 Gift vouchers can only be used for purchases at Refan Stores Napech 5 Ltd.


14.2 Gift vouchers can be redeemed on their own or in combination with cash/visa payments (only at Refan Stores Napech 5 Ltd).


14.3 Gift vouchers cannot be -fully or partially- redeemed for cash or Gift cards.


14.4 Gifts and offers based on the total amount paid are only valid when vouchers are purchased and not when they are redeemed.


14.5 Upon gift voucher redemption, gifts with purchases will be given only if the purchase is part of a brand/ category promotional activity.


14.6 Upon gift voucher redemption, no points will be credited on the myRefan Reward Program.


14.7 Gift vouchers purchased in store or online can be redeemed online at a Refan store Napech 5 Ltd.


14.8 Gift Vouchers are valid for 3 months from purchase date.


14.9 A Gift Voucher is  valid only upon its presentation.


14.10 Owner of the Gift Voucher is the person who has the voucher  in his/her hands.


14.11 Napech 5 Ltd Group is not responsible for any loss of the Gift Voucher.


14.12 Expired/Lost/Damaged Gift Vouchers cannot be redeemed.


14.13 Gift Vouchers or the money credited in this cannot be cancelled/revealed or transferred in any way. 


  1. Gift Card Terms & Conditions


15.1 Gift Cards can be purchased from Refan stores Napech 5 Ltd.


15.3 The minimum amount required for a Gift Card is €15 and the maximum amount €1.500.


15.4 Gift Cards can be redeemed on their own or in combination with cash, VISA payments only at Refan Napech 5 Ltd stores


15.5 Gift Cards cannot be -fully or partially- redeemed for cash or Gift Card


15.6 Gifts and offers based on the total amount paid are only valid when Gift Card is purchased and not when it is used as payment method.


15.7 Upon Gift Card payment, gifts with purchases will be given only if the purchase is part of a brand/ category promotional activity.


15.8 Points will be credited on myRefan Reward Program when the Gift Card is purchased. Upon Gift Card payment, no points will be credited on my Refa  Reward Program


15.9 Gift Card can be purchased using cash or credit card  at a Refan  Napech 5 Ltd store


15.10 Gift Card is valid for 3 months starting from the day it is credited.


15.11 Gift Card is valid only with the presentation of the Gift Card.


15.12 Owner of the Gift Card is the person who has the card in his hands.


15.13 Napech 5 Ltd Group is not responsible for any loss of the Gift Card.


15.14 Expired/Lost/Damaged Gift Cards cannot be redeemed.


15.15 Gift Cards or the money credited in this cannot be cancelled/revealed or transferred in any way.